ACDSee Support Center

FAQ

• Virus-Free, Clean & Safe Download links for ACD Software
• Updating credit card payment info for the recuring orders in acdID user portal
• Where can I find my license number?
• Availability of ACDSee 2023 Versions for Windows 7 and Windows 8 Users
• Is my product supported?

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ACDSee for Windows

• Edited image files transferred by the ACDSee Mobile Sync App are not shown in ACDSee.
• Download problem with ACDSee Free Web Installer
• Raw updates for the 2021 versions of ACDSee
• Download problem with ACDSee Professional Web Installer
• Supported RAW formats in ACDSee

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ACDSee for macOS

• Grant permissions to allow access folder locations in macOS Catalina (OSX 10.15) and above
• How to restore previous version of ACDSee for Mac database
• How to open locally synced folders from the Online Storage in ACDSee for Mac
• Remove Mobile Sync icon on the menu bar after uninstalling ACDSee for Mac
• Remove the ACDSee icon from menu bar

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LUXEA Pro Video Editor and Video Converter

• Import Luxea Content Packs downloaded from Internet Exploer
• How to delete content pack from Luxea
• Download Problems with the LUXEA Pro Editor or ACDSee Luxea Video Editor Web Installer
• Running ACDSee Video Converter under Ultra high resolution display device
• How to use "Burn DVD ISO" feature in ACDSee Video Converter Pro

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ACDSee Gemstone Photo Editor

• Download problem with Gemstone Photo Editor
• HDR Presets are missing in HDR Merge Dialog Window
• Download problem with ACDSee Photo Editor
• Error message: "The standard plug-in 'IDE_ACDStd.apl' could not be loaded"
• What is ACDSee Photo Editor?

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ACDSee SDK

• What is the ACDSee SDK

ACDSee SendPix

• Download problem with ACDSee SendPix